I emailed Gray Line Mexico today, a Saturday, to confirm that I arrive tomorrow evening and will be taking one of their vehicles into my hotel in the middle of Mexico City. They replied right away with all the information I need. I'd booked the trip through Expedia so I was half expecting a "we have not got the fax yet" reply, but instead it all worked seamlessly. Nice customer service.
Saturday, September 3, 2011
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